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Please enter the specific details of your help ticket. (If you're reporting a bug, please make sure to respond to the bug-related questions below. The more information you give us the faster we can fix it!). The support team is available from 9 AM to 5 PM EST Monday through Friday except for nationally recognized holidays. The First Response SLA is within 4 hours during operational hours.

Were you creating a new checklist, adding a new case, editing notes, or maybe trying to upload documents?

Retrace your steps for us!

Was it Google Chrome or Microsoft Edge? Were you on your PC, Macbook, or iPhone? Let us know! It'll help a lot.

Was it just you? Or maybe it was an administrative assistant, firm administrator, or case manager?

Was it at 9am when you started your workday or was it at 2am during late night case preparation?

Add file or drop files here